Privacy Policy

At RizFlow ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our music marketing platform ("Service").

Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password, profile picture
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Content: Music files, images, videos, text content, and other materials you upload
• Profile Information: Artist name, bio, social media links, and other profile details
• Communication: Messages, support requests, and feedback you send to us

1.2 Information Collected Automatically

When you use our Service, we automatically collect certain information:

• Usage Data: How you interact with the Service, features used, time spent, pages viewed
• Device Information: Device type, operating system, browser type, IP address
• Log Data: Access times, error logs, and system activity
• Cookies and Tracking: Cookies, web beacons, and similar tracking technologies
• Analytics: Performance metrics, user behavior patterns, and engagement statistics

1.3 Information from Third Parties

We may receive information from third-party services you connect to our platform:

• Social Media Platforms: When you connect Spotify, YouTube, Instagram, TikTok, or other platforms
• Payment Processors: Transaction information from payment providers
• Authentication Providers: Information from Google OAuth or other sign-in providers

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and manage subscriptions
• Distribute your content to connected platforms as you direct
• Send you service-related communications (notifications, updates, security alerts)
• Respond to your inquiries, comments, and support requests
• Personalize your experience and provide relevant content
• Analyze usage patterns to improve our Service
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Service
• Send marketing communications (with your consent, which you can opt out of)

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Your Consent

We share your content and information with third-party platforms (Spotify, YouTube, Instagram, TikTok, etc.) when you explicitly request distribution through our Service.

3.2 Service Providers

We share information with trusted service providers who assist us in operating our Service:

• Payment processors (Flutterwave, Stripe, etc.)
• Cloud hosting and storage providers
• Email service providers
• Analytics and monitoring services
• Customer support platforms

These providers are contractually obligated to protect your information and use it only for specified purposes.

3.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government requests or regulatory requirements
• Protection of our rights, property, or safety
• Prevention of fraud or security threats

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

3.5 Public Information

Information you choose to make public (such as public profile information or link-in-bio pages) will be visible to others. You control what information is public through your account settings.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Limited access to personal information on a need-to-know basis
• Secure payment processing through certified providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Access and Update

You can access and update your account information at any time through your account settings. You may also request a copy of your personal data by contacting us.

5.2 Deletion

You can delete your account and associated data at any time through your account settings. Some information may be retained as required by law or for legitimate business purposes (e.g., transaction records).

5.3 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in any marketing email or by updating your email preferences in your account settings.

5.4 Cookies

Most web browsers accept cookies by default. You can modify your browser settings to decline cookies, but this may affect your ability to use certain features of the Service.

5.5 Third-Party Connections

You can disconnect third-party platform connections (Spotify, YouTube, etc.) at any time through your account settings. This will stop data sharing with those platforms.

5.6 GDPR Rights (EU Users)

If you are located in the European Union, you have additional rights under GDPR:

• Right to access your personal data
• Right to rectification (correction) of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

6. Children's Privacy

Our Service is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.

We take appropriate safeguards to ensure your information receives adequate protection, including through standard contractual clauses and other legal mechanisms.

8. Data Retention

We retain your information for as long as necessary to:

• Provide our Service to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records as required by law

When you delete your account, we will delete or anonymize your personal information, except where retention is required by law or for legitimate business purposes.

9. Third-Party Links and Services

Our Service contains links to third-party websites and integrates with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

When you connect third-party platforms (Spotify, YouTube, Instagram, etc.) to our Service, your use of those platforms is also governed by their respective privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated Privacy Policy on this page
• Sending an email to your registered email address
• Displaying a notice in the Service

The "Last updated" date at the top of this page indicates when changes were last made. Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt out of the sale of personal information
• Right to access your personal information
• Right to request deletion of personal information
• Right to non-discrimination for exercising your privacy rights

We do not sell your personal information. To exercise your CCPA rights, please contact us using the information provided below.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@rizflow.com
• Support: support@rizflow.com
• Data Protection Officer: dpo@rizflow.com

We will respond to your inquiry within 30 days.